Recommendation Guru

Accurate allocation guaranteed

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Machine-recommended dynamic allocation engine

Easy-to-use solution offering flexibility as required in allocation

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What you get

Instant allocation

  • Day 0 allocation engine
  • Immediate allocation to digital, field or call centre

Accurate mapping

  • Agent performance, skill set mapping to customer persona
  • Allocation optimised at product, bucket and micro-market granularity

Customisable Solution

  • Easy to use facility
  • Offers flexibility in re-allocation, dual allocation, temporary allocation and de-allocation

Fast implementation

  • < 2 day TAT to integrate across all systems, eg call centre dialers, billing systems

Recommendation Guru Advantages

This dynamic allocation engine makes machine-recommended allocations accurately thus optimising resources for faster, more efficient collections

1 -2% improvement in resolution rate

10% improvement in collection efficiency

10% rise in NPS

spocto Client Speak

We have been associated with spocto for over three years. Their services have greatly complemented our product offerings. Their digital collections platform, SmartCollect, has enabled us to serve our customers better and at a lower cost.

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Mr. Ramsunder B. Vice President, Fintech & Strategy @TVS

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