spocto X
The Platform
Developer Support
Insight
spocto Score
AI backed score on basis of behavioural data
Recommendation Guru
Machine-recommended dynamic allocation engine
Connect
Improving customer contactibility
Workflow
Smart Settle
Gamifying settlement journeys
Smart Legal
All things legal sorted in one-user friendly dashboard
Execution
Smart Collect
Omni Channel Engagement across all digital channels
Bhaasa
Human like, outcome driven multilingual conversational bot
Call Plus
Perfect agent-customer pairing
Field Plus
Tech-enabled field collection support
Pay Dues
Empowering borrowers by streamlining payment journeys
Governance
Vigil
Compliance Management Redefined

Vigil

Compliance Management Redefined

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Pay Dues

An industry pioneer in end-to-end compliance management across digital, call centre and field.

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DRA training - VIGIL

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What you get

360-degree view of interaction history

  • Rounded view of customer’s interaction history
  • Feedback, past escalation call logs and analytics visible

Discretionary decision making

  • Ability to exclude critical customers from the collection reach-out

100% Compliance Adherence

  • Complete adherence to RBI guidelines

Synced with central bank regulations

  • Up to date with the latest central bank regulations
  • Dedicated team of legal experts monitoring regulatory developments

Vigil Advantages

Inbuilt guardrails to meet latest RBI related collection related regulations and data privacy standards

Upto a 20% drop in collection spend

10% rise in NPS

spocto Client Speak

We have been associated with spocto for over three years. Their services have greatly complemented our product offerings. Their digital collections platform, SmartCollect, has enabled us to serve our customers better and at a lower cost.

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Mr. Ramsunder B. Vice President, Fintech & Strategy @TVS

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