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Book a Demo Grievances

Unlock Compliant borrower conversations with YuCI

India’s first compliance-focused conversational AI built exclusively for debt collections. Real-time transcription, proactive alerts, and AI-driven risk monitoring ensure your borrower conversations always meet regulatory standards.

    TRUSTED BY

    Bank of Baroda
    HDFC Bank
    Union Bank
    TATA Motors
    Bajaj Finserv
    Bank of Baroda
    HDFC Bank
    Union Bank
    TATA Motors
    Bajaj Finserv

    The YuCi Advantage

    Why YuCI

    Real-Time Compliance Assurance

    Immediate detection and correction of non-compliant interactions, eliminating regulatory risks.

    • Flags risky phrases, missed disclosures, or tone violations mid-conversation with on-screen prompts and corrective scripts
    • Auto-initiates remediation (pause/transfer, compliant recap SMS/email) and logs the fix with supervisor alerts.

    AI-Enhanced Monitoring

    Leverages advanced AI algorithms to proactively identify compliance issues before they escalate.

    • Policy-trained models - score every interaction for risk, surfacing patterns by product, region, and vendor.
    • Continuously learns from new circulars and outcomes; works across languages, accents, and telephony/CRM sources.

    Complete Audit Transparency

    Every interaction securely logged, transcribed, and ready for auditing and regulatory reporting.

    • Immutable, time-stamped transcripts with audio, consent proof, and action trails; searchable with role-based access.
    • One-click export packs for auditors: evidence snippets, policy check results, agent actions and customer notifications.

    Discover the Future of Collection

    Discover how YuCI transforms debt collection with real-time compliance and data-driven insights—boosting borrower trust, engagement, and recovery results.

    100%+

    compliance assurance

    90%

    faster breach identification

    100%

    Real-time compliance alerts & intervention

    Built from the Ground Up for Regulatory Confidence

    YuCI proactively ensures all borrower conversations meet all regulatory standards with built-in, continuous AI monitoring, providing peace of mind to lenders and collection agencies alike.

    Instant Breach Detection

    Immediate alerts to agents and managers on potential breaches.


    Agent Guidance

    Real-time guidance to agents to correct conversations instantly.


    Centralized Risk Dashboard

    One place to track, manage, and rectify compliance risks.

    Identify, Prevent, and Correct Risks Instantly

    YuCI identifies conversational risks instantly, enabling immediate intervention and resolution before risks escalate into regulatory issues.

    AI-Driven Risk Scoring

    Prioritizes conversations by compliance risk levels.

    Immediate Corrective Actions

    Automated interventions to guide conversations back into compliance.

    Continuous Learning

    Evolves risk detection through continuous analysis of thousands of borrower conversations.

    YuCI – Trusted for Complete Regulatory Assurance

    Bhaasa has transformed our debt collection process. This empathetic approach not only improved success rates but also maintained compliance and borrower trust at scale.

    Ramsunder B.
    Mr. Ramsunder B.

    Vice president, FinTech & Strategy

    TVS Logo

    Another great testimonial about Bhaasa's amazing service and features.

    Ramsunder B.
    Mr. Ramsunder B.

    Vice president, FinTech & Strategy

    TVS Logo

    Transform Your Debt Collection

    Enhance efficiency with intelligent communication solutions.

    Unlock the Power of AI Voice
    Unlock the Power of AI Voice

    Engage borrowers at scale in their preferred language

    Learn More
    Ensure Seamless Borrower Conversations
    Ensure Seamless Borrower Conversations

    Human-like interactions that drive higher resolution rates

    Learn More
    Achieve Results with Precision
    Achieve Results with Precision

    Outcome-based flows that adapt to each borrower's response

    Learn More

    FAQs

    Find answers to your most pressing questions about our services and how we can help.

    YuCi is Spocto X’s AI-powered Conversational Intelligence platform designed to audit 100% of your collections calls. It transcribes, analyses, and flags conversations for compliance, sentiment and intent — in real time — across 14+ Indian languages.

    By providing complete visibility into every borrower conversation, YuCi enables lenders to identify repayment intent, detect compliance breaches, track agent performance and uncover training needs — leading to higher recoveries and reduced risk.

    Yes. YuCi integrates seamlessly with your existing telephony and CRM systems without disrupting operations. It can ingest call data through APIs, SFTP, or other secure channels.

    YuCi delivers 93%+ transcription accuracy in 14+ Indian languages and dialects. Its AI models are trained on large collections-specific datasets, ensuring high precision in detecting risk signals and borrower intent.

    YuCi offers role-based dashboards for, QA teams and agents. Insights include compliance scores, sentiment trends, repayment intent, dispute triggers and actionable training recommendations.
    Get A Free YuCI Demo

    Transform Debt Collection
    with Spocto X

    Automate, personalize and simplify your collections with precision

    Book a Demo

    Address

    Unit 603 & 604, 6th Floor, B&C Wing, Reliable Tech Park, Thane – Belapur Road,
    Gavate Wadi, MIDC, Airoli, Navi Mumbai, Maharashtra – 400708, India

    Contact

    +91 22 20886445

    hello@spocto.com

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