spocto X
The Platform
Developer Support
Insight
spocto Score
AI backed score on basis of behavioural data
Recommendation Guru
Machine-recommended dynamic allocation engine
Connect
Improving customer contactibility
Workflow
Smart Settle
Gamifying settlement journeys
Smart Legal
All things legal sorted in one-user friendly dashboard
Execution
Smart Collect
Omni Channel Engagement across all digital channels
Bhaasa
Human like, outcome driven multilingual conversational bot
Call Plus
Perfect agent-customer pairing
Field Plus
Tech-enabled field collection support
Pay Dues
Empowering borrowers by streamlining payment journeys
Governance
Vigil
Compliance Management Redefined
Case Studies

Hypermax your collection efficiency with one product – spocto SMART Collect

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One of the leading Private Bank in the country with presence across 500+ cities and multiple product segments.

casestudies-smartcollect

Problem

The bank had quite a few problems to deal with:

  1. Higher bounce rates
  2. Lower coverage and contacts
  3. Reduced customer experience
  4. Higher cost of collections

Our Solution

Spocto ran its Machine Learning and AI led platform – SMARTCollect to influence the customer only through digital channels and managed to increase the self-pay exponentially higher in comparison to what the bank had experienced in the past month on month and at the same time have the bank experience a dip in bounce cases getting the overall number down drastically.

Result

SMARTCollect self-pay solution resulted in

  • Reduction of headcount by ~80% owing to digital collections
  • 47% reduction in cost of collections
  • 22% reduction in Bounce rate
  • Field/referral stamping on day ZERO
  • 80% increase in self-paid rate

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Read Next

Spocto Ranking Case Study

Spocto ran its Machine Learning and AI led platform – SMARTCollect to influence the customer only through digital channels and managed to identify their probability to pay

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