Call Plus

Perfect agent-customer pairing

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Field Plus

Analytics-backed paring of agent with customer persona

Leveraging advanced analytics to match agent basis customer persona to facilitate faster resolution

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Call Plus

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What you get

Real-time mapping

  • Real-time agent-customer mapping
  • Bot Analytics matches customer persona with agent performance

Call centre in a box

  • Cloud telephony, DID management, call masking and predictive dialling used
    Suggestions on the best time to connect
  • Ability to make outbound calls to other stakeholders in the collection value chain

Speech analytics

  • In-call and post-call speech analytics
  • Provide tips on negotiation
  • Personalised coaching and training
  • Easy ops management through customer intent assessment

Quick integration and dynamic data curation

  • < 2-day TAT to integrate across CC dialers
  • New customer data curated based on live feedback

Call Plus Advantages

We leverage analytics to match the right agent with the right customer based on persona and propensity to pay. Multiple tools available to agents enhance agent productivity and lead to faster resolution.

2%+ rise in collection efficiency

2%+ rise in agent productivity

1% rise in resolution in early buckets

1k call centre agents

20+ languages covered

Digital-first model with industry-exceeding efficiencies

spocto Client Speak

We have been associated with spocto for over three years. Their services have greatly complemented our product offerings. Their digital collections platform, SmartCollect, has enabled us to serve our customers better and at a lower cost.

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Mr. Ramsunder B. Vice President, Fintech & Strategy @TVS

It all begins with understanding each other.

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Field Plus

Tech-enabled field collection support

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