Bhaasa

Human like, outcome driven multilingual conversational bot

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An NLP-powered bot with human-like engagement

Bhasaa identifies the intent to pay accurately and drives self-cure across customer segments

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Bhaasa

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What you get

Human-like engagement

  • Ability to detect emotion and tone
  • Can modulate communication intensity
  • Offers deep insights like confidence score

Real-time self-learning

  • Superior detection from voice interaction
  • Immediate use of analytics
  • Instant identification of intent

Handholding customer

  • Bot+web or Bot+app capability
  • Real-timeme integrations
  • Ability to handhold customers to prevent drop-offs

Real-time transfer to other channels

  • Contextualised communication basis interaction
  • Auto-trigger optimal channel
  • Real time transfer to other channels with CRM integration

Bhaasa Advantages

Our NLP-driven, intelligent humanoid can detect the tone and emotion of customers and modulate the intensity of communication. Further, basis the voice interaction, it can assess the need for transfer and makes full context, real-time transfers to either a call centre or field agent with full CRM integration

Trained on 800k+

Supports 20+

1Mn+ customers

spocto Client Speak

We have been associated with spocto for over three years. Their services have greatly complemented our product offerings. Their digital collections platform, SmartCollect, has enabled us to serve our customers better and at a lower cost.

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Mr. Ramsunder B. Vice President, Fintech & Strategy @TVS

It all begins with understanding each other.

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