A leading Bank of India was struggling with huge Retail & SME NPA portfolio of Vintage and recent written-off cases.
The Bank primarily was faced with three problems:
spocto Trace was assigned a portfolio of $5B or Rs500 Cr
Trace improved operational efficiency of the bank by identifying FALSE POSITIVES to 20% - weeded out False and incorrect Email ID and Contact number, thereby leaving only contactable information for the Bank to work on With Trace image analytics solution, the Bank was able to improve efficiency for the feet on street agents. Over a period of 3 months, the bank recorded an increase of 2-3% in the overall recovery of delinquents.