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Case Studies

Client

One of the largest publically listed Private Banks in the country with presence across 300+ cities. With revenue of over 4 Billion USD and assets worth of 31 Billion USD

Problem

The bank had 2 major problems to deal with:

  • 1. Higher Portfolio
  • 2. Portfolio Alignment Between teams

Our Solution

spocto ran its Machine Learning and AI led platform - SMARTCollect to influence the customer only through digital channels and managed to identify their probability to pay.

Result

SmartCollect ranking solution resulted in
  • - End customer paid through digital influence
  • - 96% Customers from High Probability made payment as against monthly average of 92%
  • - Identified 21% of Lower probability pool for referrals within 3-4 days of working