SMART Collect PLUS
SMARTCollect Plus is an enriched version of SMARTCollect which analyzes customer response to the SMARTCollect campaigns and carries out predictive / prescriptive analytics to drive collections.
Based on the demographic, psychographic, and technographic analysis of the campaign response, future plan of action is devised. The need for human intervention through telephonic communication is identified. This process ensures completion of the P2Ps generated to active collection.
SMARTCollect Plus is an auxiliary extension of the Technology-driven tool to enhance self-pay ratio.