Customer Loyalty

Customer Loyalty

Improve delinquent retail account recovery with spocto’s psychography based skip trace services!

Some customers stop repaying their loan after few initial installments. Locating the absconding customers and recovering debts could be a herculean task. That’s where spocto’s Skip Trace service comes in.

The power of Social Media

Along with the traditional data sources, spocto leverages the power of social media for individual’s profiles, tastes and preferences, their network, relationships, browsing pattern to get an insight into the customer’s psychology.

Collate and Curate Data with Machine Learning Algorithm

Our proprietary machine learning algorithm collates and curates social profiles linked with their email ids to identify the individual’s public location, employment details, connections and more. The algorithm continually keeps a tab on data touch points to derive psychographic data on individual persona. Thus, we skip trace the customers that were otherwise beyond your reach.

Score, Segment and Prioritize

Based on the in-depth analysis of over 47+ data sources, we rate, segment and prioritize your debt collection data to strategize your collection efforts.

Our result driven approach results in an efficient customer centric collection process that enhances the debt recovery process and brings in faster recoveries at reduced costs of operations.

We have served over 10 customers PAN Asia giving them 2% improvement in recovery. Our data analytics has worked for them and so will work for YOU!